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Customer Service/KAD Employee - Office - Temporar

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Customer Service/KAD Employee – Office

Eindhoven, Netherlands

Job Description

Addition on the top of the salary:

  • Work after 18h +30%
  • Work after 00h +50%Saturdays +50%
  • Sundays and public holidays +100%

EU workers: Flex contract 40hours per week, 1 months probationary
3rd countries: Year contract with 1 months probationary
Vacation: 5 weeks per year
Registration: RESIDENT BSN number
Work time: 2 shifts, NON negotiable
Housing: Organized deducted from the salary
Transport: Paid extra or organized by the company


  • Work under the team leader, supervisor and manager. NOT allowed tomake their own decisions
  • The Customer Service (CS) department receives customer orders andprocesses them for the warehouse and transport planning department
  • The CS department is the linchpin in the logistics chain of its clients andthus handles complaints and questions about storage and transport
  • What will you do as a Customer Service employee?
  • Entering orders in the TMS and administratively recording purchaserates and sales rates
  • Setting out international transports via internal transport planningor transport partners
  • Monitoring of end-to-end logistics links from request to delivery
  • Handle daily requests to clients and suppliers for status updates,invoice requests, complaints and escalations
  • Use commercial perspectives to realize the wishes of the customerž
  • Reporting of revenue, costs & performance KPIs
  • Periodic presentations make e.g. monthly business reviews with theclient, performance meetings with the suppliers & complaint reviewswith associated justification to evaluate processes and inconsultation with the manager to keep this to a minimum


  • Valid ID
  • CV in English
  • Knowledge of the English language B2 level (fluent), Team player, responsible, independent, do-er
  • You are Stress resistant, proactive and customer focused.
  • Familiar with computer programs SAP or TMS
  • MBO 4/HBO working and thinking level
  • Experience in transport and logistic sector