Job Description
Addition on the top of the salary:
- Work after 18h +30%
- Work after 00h +50%Saturdays +50%
- Sundays and public holidays +100%
EU workers: Flex contract 40hours per week, 1 months probationary
3rd countries: Year contract with 1 months probationary
Vacation: 5 weeks per year
Registration: RESIDENT BSN number
Work time: 2 shifts, NON negotiable
Housing: Organized deducted from the salary
Transport: Paid extra or organized by the company
Responsibilities
- Work under the team leader, supervisor and manager. NOT allowed tomake their own decisions
- The Customer Service (CS) department receives customer orders andprocesses them for the warehouse and transport planning department
- The CS department is the linchpin in the logistics chain of its clients andthus handles complaints and questions about storage and transport
- What will you do as a Customer Service employee?
- Entering orders in the TMS and administratively recording purchaserates and sales rates
- Setting out international transports via internal transport planningor transport partners
- Monitoring of end-to-end logistics links from request to delivery
- Handle daily requests to clients and suppliers for status updates,invoice requests, complaints and escalations
- Use commercial perspectives to realize the wishes of the customerž
- Reporting of revenue, costs & performance KPIs
- Periodic presentations make e.g. monthly business reviews with theclient, performance meetings with the suppliers & complaint reviewswith associated justification to evaluate processes and inconsultation with the manager to keep this to a minimum
Requirements
- Valid ID
- CV in English
- Knowledge of the English language B2 level (fluent), Team player, responsible, independent, do-er
- You are Stress resistant, proactive and customer focused.
- Familiar with computer programs SAP or TMS
- MBO 4/HBO working and thinking level
- Experience in transport and logistic sector